Terms of service

Terms of Service

Welcome to GOLDENKISS. By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our website.

1. General Conditions

By using this website, you confirm that you are legally able to make purchases and agree to provide accurate and complete information when placing an order.

We reserve the right to refuse service or cancel an order where necessary, including in cases of suspected fraud, incorrect information, or product unavailability.

2. Products

We make every effort to display our products, descriptions, colors, and images as accurately as possible. However, the appearance of colors may vary depending on your device or screen settings.

Product availability is subject to change without notice.

3. Prices

All prices displayed on our website are shown in Moroccan Dirhams (MAD) unless otherwise stated.

We reserve the right to modify product prices, promotions, or offers at any time without prior notice. The price applicable to your order is the price displayed at the time the order is placed.

4. Orders

When placing an order, you agree to provide accurate information, including your name, phone number, and delivery address.

We may contact you to confirm your order before shipment.

We reserve the right to cancel an order if the information provided is incomplete or incorrect, or if we are unable to confirm the order.

5. Payment

Available payment methods will be displayed during the ordering process.

For Cash on Delivery (COD) orders, payment must be made upon receipt of the package according to the conditions communicated during checkout.

6. Shipping & Delivery

We aim to process and deliver orders as quickly as possible. Delivery times are estimates and may vary depending on the destination, courier availability, holidays, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing a correct and accessible delivery address and a valid phone number.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

For hygiene and safety reasons, cosmetic products that have been opened or used may not be eligible for return unless they are defective or an incorrect product was delivered.

8. Product Use

Our products must be used according to the instructions provided on the packaging or website.

If irritation or an unexpected reaction occurs when using a cosmetic product, discontinue use. Individual results and experiences may vary.

9. Intellectual Property

All content available on the GOLDENKISS website, including logos, branding, product images, graphics, text, and designs owned by us, may not be copied, reproduced, distributed, or used commercially without authorization.

10. Limitation of Liability

To the extent permitted by applicable law, GOLDENKISS shall not be liable for damages resulting from improper use of our products, failure to follow usage instructions, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded under applicable consumer law.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service when necessary. Any changes will become effective once published on this website.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer service team through the contact information provided on our website.

GOLDENKISS
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